WordPress Support You Can Trust
We know you’re gonna love our professional services, but let us prove it. If our service hasn’t exceeded your expectations after 30 days, you’ll get a full refund. Simple as that.
We can’t wait to partner with you. Let’s get started.
Chances are you probably do need monthly support. If nothing else we’re an extra level of assurance to protect your website, but if all you really need is quick help for a single task, please visit our WordPress Service Center and order a single job starting at $29.
Our support hours depend on the level of your plan. Premium plans that include quick response time may have higher availability. Our default business hours are 7am – 7pm EST (-5:00 GMT). However, we actively monitor all incoming task requests to ensure urgent requests would be handled promptly.
We accept variety of payment options including PayPal, ACH (US), SEPA (EU) & Wire Transfer, Bitcoin, Payoneer (direct transfer as well as all major credit/debit cards, eCheck, local bank transfer via Payoneer Global Payment Service), Western Union, Xoom, TransferWise etc.
We offer a 100% fully guaranteed refund during the first 30 days of service. Once 30 days have passed, refunds are prorated for the remaining time left in the month.
The simple answer is that we fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress versions, but sometimes the results of an update are unexpected and things break. In those rare scenarios, we quickly repair the issue and contact the plugin or theme author so they can work on patching the issue.
We definitely recommend working with a quality web host, but we’ll be happy to work with whoever you’ve chosen. If you’re looking for a quality hosting provider, we can make some recommendations based on our your needs, and our experience and testing. If you’re self-hosting your website, using a service like Digital Ocean or AWS, or using a provider that blocks the WordPress update process, additional fees may be required depending on your configuration.
Each support plan is for one website, you can signup multiple times and add as many websites as you like.
No. We don’t use shady cell phone provider tactics here. We believe in earning your business month after month, and you can cancel your service with us at any time, risk free.
We would require full access to your site. This normally includes FTP and Cpanel credentials.
Yes, we build all kinds of small to large scale WordPress sites at affordable prices. We aim to provide WordPress support and services to existing sites as well as to new websites created by us. Please visit our WordPress website design page for more information.